LINKS

Delivery Dates: 2008 21-25 July 08-12 September 27-31 October 08-12 December




team up with

A Multimedia Presentation Format

From each and every disruption scenario
we have the opportunity to win new customers
through service excellence

The concept of the ABPep program for professionals is to broaden the outlook of front-line personnel by providing them with a detailed overview of the end-to-end business process.

The typical silo structure in today's aviation environment provides for great depth of knowledge within the relevant functional departments however often a lack of cross- functional knowledge and understanding.

    

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The ABPep program provides a comprehensive cross departmental awareness education which facilitates timely and appropriate distribution of information throughout the organisation similar to that provided by perfectly integrated IT systems.

The modules have been purposely designed to enhance service delivery standards and inevitably impact profitability within your organisation through effective decision making.

The Benefits

	Overall impact on profitability as a result of effective decision making
	Enhanced levels of customer service and quality standards
	Smoother workflow and improved internal cooperation levels

A recent testimonial received from the V.P Engineering from Swiss International Airlines highlights the internal cooperation element:

“The importance of such a course for all my managers and VP colleagues became obvious to me during my unplanned emergency "exercise" yesterday. Without participating on your course I would have been able to follow the status briefings with all the different Airline and Airport Departments only partially and the conclusions would not have been as accurate on the technical side as they have been in the end“.

Upon completion of the ABPep program, individuals will acquire a unique awareness of the
importance of maintaining a vital balanced scorecard
when dealing with aviation disruptions.

Operational Integrity vs Commercial Viability
while maintaining the highest possible levels of
Customer Service.

“The customer always has the choice“...... Let‘s help them make it!