The 5 day program includes:
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Outlook & Trends
The airlines cost structure
Codeshare
Hubs
Traffic Rights
Freedoms of the Air
Past, Present & Future trends
Alliances
LCC - Low Cost Carriers
vs
FSC - Full Service Carriers
Fuel - The Impact
Executive Aircraft Scenario
CRM
The future
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Leadership & Organisation
Crisis Management (Types of crisis)
Role of the airport representative
Liabilities
Significant Crisis Handling
(Opportunity to win customers)
Diversion exercise (coordination skills)
Major crisis management (Emergency procedures)
Accident Investigation
Guidelines for crisis management
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Information Technology
Brainstorming IT
The reservations process
CRS / GDS explained
DCS
The Air Transport IT Environment
IT solutions for the Aviation Industry
Systems of the Future
The WEB
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Ground and Flight Operations (2 days)
The role of ICAO & IATA
The Phonetic Alphabet
The Aerodrome
The Handling Agent
Cargo
Check-in: The process
IATCI/FLY/Inads/deportees/Um's/Yp's/special pax
Departure process
Lost & Found
Turn round operations
Operational weight limitations
Theory of Load Control
Operational Messages
Crew briefing & Flight Planning
Meteorology
Rules of Flight / ATC
ILS
The AOC
Irregular Operations
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