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The program concept is to build upon, and indeed enhance the well established aviation business processes. Read what industry professionals, aviation related companies and newcomers to the industry have to say about the:
“First of all I would like to thank you for giving me the opportunity of joining the ABPep – it has been an extremely worthwhile experience. The ABPep has given me an in depth insight into the areas that were unfamiliar to me before. Despite almost 15 years trade experience, there are certain things that were completely new to me and have given me a greater understanding of the different business processes within the aviation industry.
Form a country commercial manager point of view, your course offers an excellent opportunity to have a deeper view of the operational side of an airline, which helps indeed to understand better various decisions which have to been taken on a daily basis.
I think your program is an excellent offer especially for management staff, coming from other industries, but also for management staff in various departments (including Pilots), who should and must have the overview of the overall processes of an airline to be able to make faster and better decisions in relation to operational integrity, commercial viability and best possible customer service." “The program is very well structured and the quality of information is excellent and really up to date. Broad variety of topics addressed at an adequate in depth level. Fun and interesting at the same time 1. Airline Perspective: Nice and accurate stats which are very up to date, good structure and a high level of detailed information. 2. Information Technology Very compact, again well investigated and structured. Excellent level of information 3. Ground & Flight OPS One of the most interesting chapters as this is really going into the fascinating world of flying. The Load sheet exercise is absolutely top! 4. Leadership & Organisation Interesting part is the Montreal Convention comparison with Warsaw and of course the diversion exercise. The crisis and emergency module was very interesting especially for people who have never worked with it. Overall I really liked the training a lot and would like to congratulate for the big efforts you have made in putting this all together, for the good structure, broad variety of information and your excellent job as trainer. Well done.” Ivar Businger Controller and HR Manager, Switzerland, Austria and Slovakia KLM - Northwest Airlines “I perceived the ABPep Program to be a great tool to help understand the whole process of an airline from A to Z. When I first heard about the initial exam I was rather sure that I could achieve high marks, however while doing the test I realized where my strengths were and where not. Even though I may not be able to reuse all I learned, I at least had the confirmation that what I knew is correct and learned how this knowledge would fit into other areas within an Airline Process. I have had most recent situations, where I could reuse some of the learned and I am proud that I understand the interactions. I can only suggest that any person involved in the airline/airport business should take such course, since it will broaden the parties horizon and allow the party to not only see a situation as a “stand alone element” but to see it as one element within many. - My sales strength has gained a boost after this course”.
Ralf Herzog “The set-up of the program was well done and is clearly outlined in the different modules 1 through 4. I appreciated the degree of interactivity between you as a teacher and us the participants. As an ex-trainer I know that this is very important since you learn more effectively/efficiently and better remember the content when you actively take part. This was in particular true in the diversion exercise and the weight and balance calculations we handled. Since my background is more from flight operations, I enjoyed the focus Leadership & Organisation as well as Outlook and Trends. I have in particular learned a lot regarding the process view a passenger follows from DCS through Check-in and Gate which helps a lot to understand customer’s demands for systems in these areas. It was also very helpful to gain an idea where you stand in terms of knowledge by doing the tests in the beginning and after the course. I think that it is not too important to get a “high score” (even though everybody wants to be the best) but to see from the entrance test where you are and where one has much room for improvement and to later see whether the course has helped to fill the appropriate gaps – in my case it did for sure. Thank you very much again and I am sure that I will profit from what I learned during the week”.
Stefan Nentwig “Thank you very much for giving me the chance to participate and evaluate your “Aviation Business Process“ program in March 2006. The chosen content was from my opinion consistent, up to date and covered all relevant parts of the presented end-to-end business processes. It provides the participants with the information needed to understand the relevant processes in the various “silos” in aviation and therefore enables them to optimize decisions in their daily environment. Cptn. Roland Steiner “I really enjoyed your training and I learned really a lot. The structure of the training was well defined so that everybody, even me, could follow without any problems. The documents that you gave to us were helpful in the course and I think I will often look into it to refer to the one or the other subject. Tanja Huttinger “The importance of such a course for all my managers and VP colleagues became obvious to me on my recently unplanned emergency "exercise". Horst Lenhard “The program enabled me to further cement my knowledge of the industry and to understand how all the pieces of the "commercial aviation jigsaw puzzle" fit together. It was also highly interesting to chat to two pilots and an engineer in more informal circumstances. Marcel Fok “I congratulate you for this well prepared program. Your experienced and enthusiastic moderation and presentation was very motivating. The course material gives an overview of the latest standards in aviation processes. This program is interesting for every front line operations personnel. It provides an awareness of the importance in dealing with aviation disruptions. The program gives a good overview of the various processes. It also provides a basic knowledge of the operational environment. Cptn. Marco Müller |
