We find ourselves in an extremely competitive environment. Inevitably the only difference between airlines and handling agents nowadays, is the overall level of service excellence we offer to our customers and the manner in which we handle disruptions. After all passengers do not complain when everything is running to schedule but are quick to react and indeed judge the service provider of their choice when things don’t go quite according to plan.
We have the opportunity to capitalise on our customer’s unfortunate dilemma during disruption by delivering exemplary customer service and subsequently emphasise your organisations professionalism and quality. Your front line staff’s knowledge and understanding of the end-to-end business processes not only facilitates effective decision making, which inevitably has an impact on profitability, but also provides for enhanced levels of customer service necessary to ensure that the positive “word of mouth” syndrome works in your favour.
The ABPep program duration is 3 Days (Including Certification) and comprises:
|Download the ABPep COURSE CONTENT .pdf (opens in a new-tab)|
|Download the ABPep FACT SHEET .pdf (opens in a new-tab)|